Creditor, lender or debt-collection entity

Resolvecall

Independent information about Resolvecall Limited, why it may contact or visit you, its official contact and complaints routes, and what to check before making payment.

Resolvecall says it works on behalf of clients that pass it customer details to make contact about outstanding balances. Its customer guidance explains that contact may be by letter, phone, email, text or a home visit. A Resolvecall contact therefore does not by itself mean Resolvecall owns the debt: check the client or creditor named in the communication before agreeing payment.

What role does Resolvecall have?

Debt servicer · Debt collector

The company contacting you is not necessarily the company that legally owns the debt. Check the original creditor, current owner and the role stated on your latest correspondence.

Legal identity and regulatory position

Resolvecall Limited is an active Scottish company, company number SC127277. Its current customer website states that Resolvecall Limited is authorised and regulated by the Financial Conduct Authority.

Resolvecall’s current website states that Resolvecall Limited is authorised and regulated by the Financial Conduct Authority. Companies House records Resolvecall Limited as active under Scottish company number SC127277.

Contacting Resolvecall

Resolvecall publishes an official customer contact page, callback route and customer portal. Use those routes or the details on current correspondence, and keep the client or creditor reference when making an account query.

If you want to complain

Resolvecall publishes a formal complaints route. Its current complaints page says unresolved eligible complaints may be referred to an appropriate escalation body such as the Financial Ombudsman Service, depending on the complaint.

What to check before paying or agreeing a plan

  • Confirm the account reference and original creditor match your records.
  • Check whether the company says it owns the debt or is collecting for another organisation.
  • If you do not recognise the debt, ask for clarification before making a payment or admitting liability.
  • Keep copies of letters, emails, payment offers and complaint correspondence.
  • Do not agree to a repayment amount that is not affordable alongside priority household bills.
  • If Resolvecall proposes or makes a home visit, identify the client it is acting for and remember that a collection visit is not the same thing as court enforcement by an enforcement agent.

Related guidance

Important: YourFinances.co.uk is not affiliated with Resolvecall. This page provides general information and does not confirm that any debt is valid, enforceable or owed by a particular person.