Why is Resolvecall contacting me?
Independent explanation of why Resolvecall may contact you, whose debt it may be collecting and what to verify before responding.
Resolvecall says it works on behalf of many clients that provide customer details so it can make contact about outstanding balances. It may contact you by letter, phone, email, text or in person. Check the client or creditor named in the communication, the account reference and the balance before making payment.
Does Resolvecall own the debt?
Resolvecall describes its customer-facing role as working on behalf of clients. Do not assume a Resolvecall letter means Resolvecall purchased the account. Identify the creditor or client named on the communication.
If you do not recognise the account
Compare the reference, original provider and balance with your records. Contact Resolvecall through its official customer channels if the account is unfamiliar or the information appears wrong.
If you cannot afford the balance
Resolvecall publishes financial-help guidance and says it can provide details of free debt-advice organisations. Do not agree to an amount that leaves essential household bills unaffordable.