Creditor, lender or debt-collection entity
ScottishPower
Independent information about ScottishPower energy arrears, affordable payment plans, hardship support and complaints.
What role does ScottishPower have?
Original creditor
The company contacting you is not necessarily the company that legally owns the debt. Check the original creditor, current owner and the role stated on your latest correspondence.
Legal identity and regulatory position
ScottishPower Energy Retail Limited is an active Scottish company under company number SC190287. Companies House records Scottish Power Retail Holdings Limited as its controlling shareholder.
ScottishPower domestic energy supply and complaint handling sit within Ofgem’s energy regulatory framework. ScottishPower Energy Retail Limited is active under company number SC190287.
Contacting ScottishPower
Use ScottishPower’s official help-paying-your-bill route, online account, app or the details on current correspondence. Any repayment plan should be based on an amount that remains affordable after essential household commitments.
If you want to complain
ScottishPower publishes a staged complaints process with webchat, telephone, email and postal routes, together with escalation information where a complaint remains unresolved.
What to check before paying or agreeing a plan
- Confirm the account reference and original creditor match your records.
- Check whether the company says it owns the debt or is collecting for another organisation.
- If you do not recognise the debt, ask for clarification before making a payment or admitting liability.
- Keep copies of letters, emails, payment offers and complaint correspondence.
- Do not agree to a repayment amount that is not affordable alongside priority household bills.
Related guidance
Important: YourFinances.co.uk is not affiliated with ScottishPower. This page provides general information and does not confirm that any debt is valid, enforceable or owed by a particular person.