ScottishPower arrears and payment difficulty
What ScottishPower says to do if you are struggling to pay your energy bill, including payment plans and hardship support.
ScottishPower says customers who are struggling to pay should contact it promptly. Its current support guidance includes affordable instalment plans, changes to payment methods and possible hardship-fund support for eligible customers.
Ask for an affordable arrangement
Use ScottishPower’s official help-paying-your-bill route and explain your income, essential household costs and current arrears. A repayment amount should be realistic rather than based only on clearing the balance quickly.
Check other support
ScottishPower publishes information about additional payment support and hardship assistance. Eligibility can change, so use its current official guidance rather than relying on an old third-party summary.