Complaining about ScottishPower
How to complain to ScottishPower about energy billing, arrears or payment support and how unresolved complaints may be escalated.
ScottishPower publishes a staged complaints process using its customer-service and complaint channels. Keep a record of the problem, dates, account references and the outcome you are seeking, and check the current escalation guidance if the complaint remains unresolved.
Make the complaint specific
Identify the disputed bill, payment arrangement, meter issue or arrears decision and include the evidence you want ScottishPower to review.
Escalation
ScottishPower’s current complaints guidance explains internal escalation and the external route available for eligible unresolved complaints. Check the current timing requirements before referring a complaint externally.