Creditor, lender or debt-collection entity

OVO Energy

Independent information about OVO Energy arrears, payment support, affordable plans and complaints.

OVO says customers who cannot afford their energy payments can use its payment-support process, provide income and expenditure information and explore a payment option that suits their circumstances.

What role does OVO Energy have?

Original creditor

The company contacting you is not necessarily the company that legally owns the debt. Check the original creditor, current owner and the role stated on your latest correspondence.

Legal identity and regulatory position

OVO Energy is a trading name used by OVO Energy Ltd, OVO Gas Ltd and OVO Electricity Ltd. OVO Energy Ltd is registered in England and Wales under company number 06890795.

OVO’s domestic gas and electricity activities are regulated under Ofgem’s energy framework. OVO’s complaint process provides escalation to the Energy Ombudsman after the relevant complaint stage or deadlock.

Contacting OVO Energy

Use OVO’s official payment-support tool or current customer-service routes. Keep your account number, balance and any existing payment-plan details to hand.

If you want to complain

OVO publishes a formal complaint route and explains escalation to the Energy Ombudsman if a complaint remains unresolved after the relevant period or reaches deadlock.

What to check before paying or agreeing a plan

  • Confirm the account reference and original creditor match your records.
  • Check whether the company says it owns the debt or is collecting for another organisation.
  • If you do not recognise the debt, ask for clarification before making a payment or admitting liability.
  • Keep copies of letters, emails, payment offers and complaint correspondence.
  • Do not agree to a repayment amount that is not affordable alongside priority household bills.

Related guidance

Important: YourFinances.co.uk is not affiliated with OVO Energy. This page provides general information and does not confirm that any debt is valid, enforceable or owed by a particular person.