OVO Energy payment support
OVO Energy payment support, affordable plans and what to prepare before asking for help.
OVO says customers who need help paying energy bills can provide details of their financial situation and explore a payment option that suits their circumstances, including payment plans where appropriate.
Prepare income and spending information
OVO’s payment-support process asks for information about money coming in and going out. Use realistic essential spending figures rather than cutting priority household costs to make a plan appear affordable.
Review the plan if circumstances change
If an agreed amount later becomes unaffordable, contact OVO rather than simply allowing the arrangement to fail without explanation.