How to complain about OVO Energy
OVO Energy complaints about billing, payment plans, debt and account handling.
OVO publishes a formal complaints process. It asks customers to provide the OVO account number, address, contact details and enough information for it to understand the problem and proposed resolution.
Escalation within OVO
OVO says more complex unresolved complaints can be passed to its specialist complaints team. Keep the complaint case reference and a summary of previous attempts to resolve the issue.
Energy Ombudsman
OVO says unresolved complaints may be taken to the Energy Ombudsman once the applicable eight-week or deadlock conditions are met.