Creditor, lender or debt-collection entity

Moorcroft Debt Recovery

Independent information about Moorcroft Debt Recovery Limited, including legal identity, FCA status, account-management options, complaints and what to check before paying.

If Moorcroft contacts you, verify the original creditor, account reference and balance before agreeing payment. Moorcroft’s current customer site says it is FCA-authorised and regulated and allows customers to make repayment offers, complete income and expenditure information, set up Direct Debits and raise account queries.

What role does Moorcroft Debt Recovery have?

Debt servicer · Debt collector

The company contacting you is not necessarily the company that legally owns the debt. Check the original creditor, current owner and the role stated on your latest correspondence.

Legal identity and regulatory position

Moorcroft Debt Recovery Limited is an active company registered in England and Wales under company number 01703704. Its current customer website states that the company is authorised and regulated by the Financial Conduct Authority.

Moorcroft’s current customer website states that Moorcroft Debt Recovery Limited is authorised and regulated by the Financial Conduct Authority and is a member of the Credit Services Association.

Contacting Moorcroft Debt Recovery

Moorcroft provides a secure customer account area for account queries, repayment offers and payment arrangements. Use its current website or the details on your correspondence rather than third-party payment information.

If you want to complain

Moorcroft publishes a formal complaints procedure stating that complaints are investigated and that the firm aims to provide a full explanation of its findings. Keep your Moorcroft reference and relevant dates when raising a complaint.

What to check before paying or agreeing a plan

  • Confirm the account reference and original creditor match your records.
  • Check whether the company says it owns the debt or is collecting for another organisation.
  • If you do not recognise the debt, ask for clarification before making a payment or admitting liability.
  • Keep copies of letters, emails, payment offers and complaint correspondence.
  • Do not agree to a repayment amount that is not affordable alongside priority household bills.

Related guidance

Important: YourFinances.co.uk is not affiliated with Moorcroft Debt Recovery. This page provides general information and does not confirm that any debt is valid, enforceable or owed by a particular person.