Creditor, lender or debt-collection entity

EE

Independent information about EE mobile and broadband arrears, payment support, service restrictions, credit-file effects and complaints.

EE says customers who cannot pay a bill should contact it as soon as possible. Current support includes suitable payment arrangements, more time to pay and free debt-advice information. EE also explains that unresolved arrears can lead to service restriction, credit-file reporting and referral to a debt collection agency.

What role does EE have?

Original creditor

The company contacting you is not necessarily the company that legally owns the debt. Check the original creditor, current owner and the role stated on your latest correspondence.

Legal identity and regulatory position

EE Limited is an active company registered in England and Wales under company number 02382161. EE’s current terms identify EE Limited as the operator of the EE service and Ofcom regulates its telecommunications activity.

EE Limited is regulated by Ofcom for telecommunications services. EE Limited is an active UK company under company number 02382161.

Contacting EE

Use EE’s current financial-support route, app or customer-service channels. The correct contact route differs between mobile and broadband accounts.

If you want to complain

EE publishes a Complaints Code of Practice and independent adjudication information through its regulatory pages. Keep your account reference, complaint dates and copies of responses.

What to check before paying or agreeing a plan

  • Confirm the account reference and original creditor match your records.
  • Check whether the company says it owns the debt or is collecting for another organisation.
  • If you do not recognise the debt, ask for clarification before making a payment or admitting liability.
  • Keep copies of letters, emails, payment offers and complaint correspondence.
  • Do not agree to a repayment amount that is not affordable alongside priority household bills.

Related guidance

Important: YourFinances.co.uk is not affiliated with EE. This page provides general information and does not confirm that any debt is valid, enforceable or owed by a particular person.