EE missed payments and bill arrears
What EE says happens after a missed mobile or broadband payment and what support may be available.
EE says customers who cannot pay should contact it as soon as possible. It can discuss a suitable payment arrangement, more time to pay and free debt-advice information. If arrears remain unresolved, service restriction, credit-file reporting and debt-collection referral can follow.
Ask for support before the account escalates
Use EE’s current financial-support route and explain what you can realistically afford. Contacting EE to discuss your circumstances does not itself affect your credit file, although some support options or missed payments may have credit consequences.
If arrears continue
EE states that services may be restricted and unpaid balances can be referred to a third-party debt collection agency. Check the account balance and any collection notice before making a payment arrangement.