Complaining about EE
How EE handles complaints and where eligible unresolved telecom disputes may be escalated.
EE publishes a Complaints Code of Practice explaining its complaint process and independent adjudication arrangements. Keep the account reference, dates, disputed charges and the resolution you are asking for.
Use EE’s complaint process first
Raise the complaint through EE’s current official channels and make the issue specific, such as billing, arrears handling, service restriction or credit-file reporting.
Independent dispute resolution
EE’s complaints code explains external adjudication arrangements. Check the current code for the applicable eligibility and timing before escalating.