Creditor, lender or debt-collection entity

Capquest

Independent information about Capquest Debt Recovery Limited, including legal identity, FCA status, official contact and complaints routes, and what to check before paying.

If Capquest has contacted you, confirm the original creditor, account reference, balance and whether Capquest is collecting for another owner or administering the account itself. Capquest Debt Recovery Limited identifies itself as FCA-authorised for certain credit-related activities under reference 721513 and publishes formal contact and complaints routes.

What role does Capquest have?

Debt servicer · Debt collector

The company contacting you is not necessarily the company that legally owns the debt. Check the original creditor, current owner and the role stated on your latest correspondence.

Legal identity and regulatory position

Capquest Debt Recovery Limited is registered in England and Wales under company number 03772278. Its current website states that it is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities under firm reference number 721513 and is part of the Intrum Group.

Capquest Debt Recovery Limited states that it is authorised and regulated by the Financial Conduct Authority for certain credit-related regulated activities and appears on the Financial Services Register under reference 721513.

Contacting Capquest

Capquest publishes an official customer contact page and correspondence address. Use those details or current correspondence rather than payment information copied from an unofficial third-party site.

If you want to complain

Capquest publishes a formal complaints process by telephone, email and post. Its guidance explains that eligible unresolved complaints can be referred to the Financial Ombudsman Service after the firm has had the opportunity to respond.

What to check before paying or agreeing a plan

  • Confirm the account reference and original creditor match your records.
  • Check whether the company says it owns the debt or is collecting for another organisation.
  • If you do not recognise the debt, ask for clarification before making a payment or admitting liability.
  • Keep copies of letters, emails, payment offers and complaint correspondence.
  • Do not agree to a repayment amount that is not affordable alongside priority household bills.

Related guidance

Important: YourFinances.co.uk is not affiliated with Capquest. This page provides general information and does not confirm that any debt is valid, enforceable or owed by a particular person.