Virgin Media missed payments and arrears
What Virgin Media says can happen after missed payments, including late fees, service restrictions, support options and debt collection.
Virgin Media says late payments may lead to a late fee and service restrictions. If your circumstances have changed, it offers support that can include extra time, part-payments or a reduced service while arrears are repaid. If regular payments are not made, it may ultimately place the account with a debt collection agency after notifying you.
Contact before the account escalates
Virgin Media’s current guidance says customers whose circumstances have changed should contact it to discuss payment options rather than wait for service restriction or collection.
Debt collection is a later stage
Virgin Media says it will write before placing an unpaid account with a debt collection agency. A collector contacting you is not the same thing as court enforcement.