How to complain to Virgin Media
How to complain to Virgin Media about billing, arrears, payment arrangements or service restrictions using its official complaint process.
Virgin Media accepts complaints online, by phone and by post and publishes a Consumer Complaints Code of Practice. For an arrears complaint, keep the bills, payment records and any promised payment-support terms so the disputed balance can be reconstructed.
Use the formal complaint route
A formal complaint creates a record of the dispute and the resolution Virgin Media proposes. This is more useful than relying only on separate customer-service conversations.
Independent escalation
Virgin Media’s complaints code explains the independent adjudication route available where a qualifying complaint cannot be resolved directly.