Vanquis missed payments and money worries
What Vanquis says to do after a missed card payment and when broader financial-difficulty support may be more appropriate.
Vanquis says a customer who misses a monthly payment should catch it up as soon as possible if affordable, but should contact Vanquis if they cannot. Its current guidance includes a short Promise to Pay option in limited circumstances and broader money-worries support for more persistent difficulty.
A Promise to Pay is not for every situation
Vanquis says its short Promise to Pay option is intended for a limited missed-payment situation where the customer expects to pay within a short period. It should not be used to disguise an ongoing affordability problem.
Missed payments can affect the credit file
Vanquis says late or missed payments may negatively affect credit history. If you cannot restore the account without compromising priority bills, discuss the wider financial difficulty instead.