How to complain to Vanquis
How Vanquis’s complaint process works for payment difficulty, arrears, fees and other card issues.
Vanquis publishes a formal complaints procedure. It says complaints are investigated and that eligible unresolved complaints can be referred to the Financial Ombudsman Service after its final response or if Vanquis has not provided a final response within eight weeks.
Provide the account chronology
Set out the missed-payment dates, amounts, any Promise to Pay or financial-difficulty contact, disputed fees and the resolution you are seeking.
Financial Ombudsman escalation
Keep the final response and complaint reference. Vanquis states that eligible complaints may be referred to the Financial Ombudsman Service within the applicable referral window.