O2 missed payments and payment support
What O2 says to do if you cannot pay on time and what can happen if an account remains overdue.
O2 says customers who do not think they can pay on time should use its payment-support service. Its Payment Management team can discuss options, while current billing guidance says an unpaid account can be restricted.
Use O2 payment support
Sign in to My O2 or use O2’s current Payment Management route. If you have both an Airtime Plan and Device Plan, identify which payment is overdue because the contractual and credit consequences can differ.
If the bill remains unpaid
O2’s current billing guidance says account restrictions can follow overdue payments. Keep records of any agreed arrangement and check your bill before paying a disputed amount.