NatWest missed payments and financial difficulty
What to do if you have missed or expect to miss a NatWest payment and how affordability support may work.
NatWest says customers who are struggling financially should contact it rather than wait for arrears to build. Where a payment has been or may be missed, NatWest may ask for an income and expenditure form so the support offered reflects what is affordable.
Prepare affordability information
List regular income, essential household costs, priority bills and the payments that have been missed or are at risk. This helps distinguish a short-term cash-flow problem from a longer-term affordability issue.
Missed payments can affect credit history
Repeated missed payments may be reported to credit reference agencies. If you think a payment has been recorded incorrectly, raise that with NatWest rather than assuming it will correct itself.