How to complain to NatWest
How NatWest’s complaint route works for arrears, affordability support and other banking issues.
NatWest accepts complaints through its app and other official channels. It says it will investigate the issue and that eligible unresolved complaints can be referred to the Financial Ombudsman Service after the final response or if the applicable complaint-handling period expires.
Keep the complaint specific
Identify the account or product, the dates involved, the disputed payment or support decision and what outcome you are asking NatWest to consider.
Keep the final response
The final response and complaint reference are important records if the matter later needs to be taken to the Financial Ombudsman Service.