How to contact Lowell about a debt
How to contact Lowell using verified official routes, what information to have ready and how to avoid relying on unofficial payment details.
Use Lowell’s official customer contact page or the contact details on current Lowell correspondence. Before discussing payment, have the account reference and original creditor details available and make sure the account is one you recognise.
Use an official contact route
Lowell publishes an official customer contact page. Using the company’s own website or current correspondence reduces the risk of relying on stale or unofficial phone, postal or payment information.
What to check before discussing payment
Confirm the account reference, original creditor, balance being claimed and whether Lowell says it owns the account or is collecting it. If the account is unfamiliar or the amount is disputed, raise that before agreeing a repayment amount.