How to complain about Lloyds Bank
Lloyds Bank complaints, including arrears and missed-payment handling.
Lloyds publishes complaint routes online, by phone, in branch and in writing. Include the account details, what happened, dates, previous contacts, how you were affected and the resolution you are seeking.
Complaint response stages
Lloyds says it will keep customers updated where a complaint cannot be resolved immediately and explains the different response periods that can apply to payment-service complaints and other complaints.
Financial Ombudsman
If you remain unhappy after Lloyds’ final response, eligible complaints can be referred to the Financial Ombudsman Service within the period stated in the final response.