How to complain about Intrum UK
Independent guidance on Intrum UK complaints, official complaint routes and escalation to the Financial Ombudsman Service where eligible.
Intrum UK publishes a formal complaints route and says complaints can be made by email, post or through its contact channels. If you remain dissatisfied after Intrum investigates an eligible complaint, its current privacy and complaints guidance explains that you may be able to refer the matter to the Financial Ombudsman Service.
What to include
Explain what happened, identify the account, state what you believe is wrong and say what outcome you are seeking. Keep copies of correspondence and note dates of calls or messages.
Use Intrum’s official route
Intrum publishes dedicated complaints contact information on its customer site. Use those official details rather than contact information copied from an unofficial directory.
Escalation
Intrum states that unresolved eligible complaints may be referred to the Financial Ombudsman Service after its own complaints process has been used. Whether the Ombudsman can consider a particular issue depends on its jurisdiction.