HSBC UK missed payments and financial difficulty
HSBC UK support for missed or expected payments on cards, loans, overdrafts and mortgages.
HSBC UK says customers who have missed a payment or expect to miss one should contact it promptly. Its money-worries process can use income and expenditure information to understand the customer’s circumstances and discuss support.
Prepare your financial information
Before discussing an arrangement, gather your regular income, essential household spending and other debt commitments. This makes it easier to explain what is realistically affordable.
Different products may have different routes
HSBC publishes separate support for mortgage difficulties and for credit cards, loans and overdrafts. Use the route that matches the account involved.