How to complain about HSBC UK
HSBC UK complaint routes for banking, arrears and financial-difficulty issues.
HSBC UK accepts complaints through its official digital, telephone, branch and written routes. Explain what happened, the account involved, important dates, the impact on you and what you want HSBC to do to resolve it.
Response times vary by complaint type
HSBC explains that payment-service complaints can have different response periods from other complaints. Keep any acknowledgement or final response because it records the complaint timeline.
Financial Ombudsman escalation
HSBC states that eligible unresolved complaints can be taken to the Financial Ombudsman Service. Check the final response for the applicable referral deadline.