E.ON Next payment difficulty
E.ON Next support for unaffordable bills, payment plans and prepayment debt.
E.ON Next says customers struggling to pay can contact it to discuss support and an affordable payment plan. Its current guidance also covers lowering debt-repayment rates on prepayment meters where needed.
Use affordability information
Prepare a realistic budget showing income and essential expenditure so any repayment amount reflects what you can actually sustain.
Tell E.ON Next about vulnerability
If health, disability, age, bereavement or another circumstance affects your ability to manage the account, explain that when asking for support so the firm can consider appropriate assistance.