How to complain about E.ON Next
E.ON Next complaints about debt, payments, billing and customer service.
E.ON Next publishes a complaints-handling procedure and quarterly complaint performance. Its own performance page states that the complaints process is regulated by Ofgem.
State what is disputed
Be specific about whether the problem concerns billing, meter readings, payment allocation, debt recovery, affordability or another service issue.
Keep complaint evidence
Keep your complaint reference, bills, payment records and any proposed resolution. If the complaint is not resolved, use the escalation route in E.ON Next’s current complaints procedure.