How to complain to Clearpay
How to complain to Clearpay about payments, fees, account handling or regulated Clearpay Plans using its current official process.
Clearpay accepts complaints online, by email, phone and post. Its current complaints process says it aims to acknowledge complaints promptly and resolve them within eight weeks. Current regulated Clearpay Plan information also explains Financial Ombudsman Service referral rights where applicable.
Include the plan details
Give Clearpay the order or plan reference, payment dates, disputed late fees and any previous support contact so the complaint can be matched to the correct credit agreement.
Keep the final response
The final response matters if the complaint needs independent escalation, so keep it together with the current Clearpay Plan agreement and payment history.