How to complain about Cabot Financial
Independent guide to Cabot Financial's complaints process, response times and possible escalation to the Financial Ombudsman Service.
Cabot Financial publishes a formal complaints process. Its current complaints page says it aims to resolve complaints quickly, must issue a final response within eight weeks, and eligible unresolved complaints can be referred to the Financial Ombudsman Service within six months of the final response.
How to complain to Cabot
Cabot says concerns can be raised through its contact channels and escalated to its complaints team if they are not resolved by a customer consultant.
How long Cabot says it may take
Cabot states that regulatory requirements allow up to eight weeks for a final response, although it aims to conclude investigations earlier where possible.
Escalating an unresolved complaint
Cabot says eligible complainants can refer unresolved matters to the Financial Ombudsman Service after a final response, subject to the Ombudsman having jurisdiction.