BT payment difficulty and arrears
What BT says it can do if you cannot pay your bill, including more time to pay, payment plans and what may happen if arrears remain unresolved.
BT says customers in financial difficulty should make contact as soon as possible. Depending on circumstances, it may be able to give more time to pay or set up a payment plan. If no arrangement is made and arrears continue, service restriction, disconnection or referral to a third-party collection agency may follow.
Support before collection
BT’s current guidance says contacting it early can open options such as extra time or a payment plan before the account reaches later collection stages.
Service restriction is separate from debt collection
Restriction or disconnection of telecom services is not the same as court enforcement. A third-party collection agency may become involved later if the balance remains unpaid.