Complaining about Barclays arrears handling
How to structure a complaint about Barclays arrears, collection or repayment handling.
If you are unhappy with how Barclays has handled missed payments, arrears or a repayment arrangement, make the complaint through Barclays’ official complaint route and keep the account reference, dates, correspondence and the outcome you want clearly recorded.
Separate the complaint from the arrears itself
A service complaint does not automatically suspend what is owed or a payment deadline. State clearly if you also dispute the balance, fees, default information or the underlying liability.
Escalation
If Barclays issues a final response and the complaint is eligible for Financial Ombudsman review, follow the escalation information in that response within the applicable time limit.