England and Wales
Water bill arrears and debt help
What happens if household water bills are unpaid in England and Wales, what support may be available and why household water cannot be disconnected for debt.
If you fall behind with household water bills in England and Wales, the company can pursue the debt through reminders, debt recovery and ultimately court action, but Ofwat confirms that a household customer cannot be disconnected for non-payment. Contact the water company early to discuss repayment and support schemes.
What the water company can do
A company can contact you, refer arrears for debt recovery and, as a last resort, use court action to recover what is owed.
Household disconnection is prohibited for debt
Ofwat specifically states that household customers cannot be disconnected for non-payment of water charges.
Ask about support
Water companies offer support that may include social tariffs, WaterSure where eligible and affordable repayment arrangements.
Related guidance
Important: This page provides general information, not regulated financial or legal advice. Rules and enforcement processes can depend on the debt, court, creditor and jurisdiction.